PRIVACY POLICY

The purpose of this policy is to inform interested parties about the different data processing activities carried out by this organization through the website that may affect their personal data, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018 of December 5 on the Protection of Personal Data and Guarantee of Digital Rights.

 

1. IDENTIFICATION AND CONTACT DETAILS OF THE CONTROLLER

VISUAL 13 COMUNICACIO AUDIOVISUAL SL, with registered office at C/ TOPETE No. 19 (17493 VILAJUÏGA), GIRONA, with NIF B17913245, contact phone number 972530367 and email mpuigsegur@visual13.com.

 

2. PURPOSES OF PROCESSING YOUR PERSONAL DATA

 

  • USERS / BROWSERS OF THE CONTROLLER’S WEBSITE

 

We will process the personal data provided in order to:

  • Handle requests, complaints and incidents submitted through the contact channels available on the website.

  • Understand user browsing behavior within the website in order to detect potential cyberattacks against our site.

  • Comply with legal obligations that directly apply to us and regulate our activity.

  • Protect and exercise our rights or respond to claims of any kind.

  • Where applicable, send commercial communications related to the goods or services that form part of our activity and/or news or newsletters related to our sector. Refusing to grant authorization will make it impossible for the entity to send you such information.

  • Where applicable, manage your participation in contests and promotions organized by the entity. Refusing to grant authorization will make it impossible to participate.

  • Where applicable, send satisfaction and/or quality surveys. Refusing to grant authorization will make it impossible to evaluate the service provided.

 

3. LEGAL BASIS FOR PROCESSING

  • USERS / BROWSERS OF THE CONTROLLER’S WEBSITE

  • Your consent, which you have given for the processing of your data for the purposes indicated. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.

  • Compliance with legal obligations applicable to us. In this case, the data subject cannot refuse the processing of personal data.

  • Our legitimate interest in protecting our image, business and track record by preventing attacks on our website. In this case, the data subject cannot refuse the processing of personal data, although they may exercise, where appropriate, the rights recognized in the “Rights” section of this policy.

 

5. DATA RETENTION PERIODS OR CRITERIA

The personal data provided will be retained for the time necessary to fulfill the purposes for which they were initially collected.

Once the data are no longer necessary for the relevant processing, they will be properly blocked in order to make them available, where appropriate, to the competent Public Administrations and Bodies, Judges and Courts, or the Public Prosecutor’s Office, during the statute of limitations period for any actions that may arise from the relationship maintained with the client and/or the legally established retention periods.

 

6. AUTOMATED DECISIONS AND PROFILING

The website does not make automated decisions or create profiles.

 

7. RECIPIENTS

During the period of processing your personal data, the organization may disclose your data to the following recipients:

  • Judges and Courts.

  • State Security Forces and Bodies.

  • Other competent authorities or public bodies when the controller has the legal obligation to provide personal data.

 

8. INTERNATIONAL DATA TRANSFERS

The organization does not carry out any International Data Transfers. If international data transfers become necessary in the future, the level of protection of the destination country will be verified and the guarantees required by applicable regulations will be adopted.

 

9. SOCIAL NETWORKS

In order to keep you informed of our activities and updates, VISUAL 13 COMUNICACIO AUDIOVISUAL SL maintains profiles on Social Networks.

All users have the opportunity to join our social networks or groups. However, please note that, unless we request your data directly (for example through marketing actions, contests, promotions, or any other valid form), your data will belong to the corresponding Social Network. Therefore, we recommend that you carefully read their terms of use and privacy policies and ensure that you configure your preferences regarding data processing.

Below are links to the privacy policies of the Social Networks where we are present so that you can review them and configure your profile to guarantee your privacy:

Facebook: https://es-es.facebook.com/privacy/policy/
X: https://twitter.com/es/privacy
LinkedIn: https://es.linkedin.com/legal/privacy-policy
YouTube: https://policies.google.com/privacy
Vimeo: https://vimeo.com/legal/terms/es/privacidad/policy
Instagram: https://privacycenter.instagram.com/

 

10. RIGHTS

Data subjects may request further information about the processing of their personal data and may exercise free of charge and at any time the rights of:

  • Access

  • Rectification

  • Erasure

  • Restriction of processing

  • Objection to processing

  • Data portability (whenever technically possible)

  • Withdrawal of consent

  • Not being subject to a decision based solely on automated processing, including profiling

To exercise these rights, you may use the forms provided by the organization or send a written request to the postal or email address indicated in the header. For verification purposes, you may be asked to provide your ID (DNI) or another similar document to confirm your identity, unless it can be verified by less intrusive means.

If you believe your rights regarding the protection of your personal data have been violated, especially if you have not obtained satisfaction in the exercise of your rights, you may file a complaint with the competent Data Protection Supervisory Authority (Spanish Data Protection Agency) through its website: www.aepd.es

In compliance with Article 21 of Law 34/2002 on Information Society Services and Electronic Commerce, if you do not wish to receive further information about our services, you may unsubscribe.

Unsubscribe

 

11. ACCURACY OF DATA

The data subject guarantees that the data provided are true, accurate, complete and up to date, and undertakes to inform the organization of any changes to the data provided through the channels enabled for this purpose and indicated in section one of this policy. The data subject will be responsible for any damage or loss, direct or indirect, that may arise from failure to comply with this obligation.

If the user provides data belonging to third parties, they declare that they have obtained the consent of the data subjects and undertake to inform them of the information contained in this clause, releasing the organization from any liability arising from failure to comply with this obligation.

 

12. MODIFICATIONS AND UPDATES

This privacy policy may be modified or updated in accordance with legal requirements or in order to adapt it to instructions issued by the Spanish Data Protection Agency, or due to changes made to our website. For this reason, we recommend that users periodically review our Privacy Policy.

If you have any questions about this policy, you may contact VISUAL 13 COMUNICACIO AUDIOVISUAL SL through the forms provided by the organization or by sending a written request to the postal or email address indicated in the header.

 

 

Last revision: February 17, 2026.